Essential requirements:

• Languages: Fluency in Spanish, English, French and Portuguese, both in verbal and written communication. The ability to switch quickly between these languages is crucial.
• Effective Communication: Excellent communication skills to interact with clients and leads in a professional and efficient manner in all the above languages.
• CRM systems: Experience and high proficiency in the use of Customer Relationship Management (CRM) systems such as Salesforce, HubSpot, Zoho CRM, or similar.
• Lead Management: Ability to enter, update and manage lead information in CRM in an accurate and timely manner.
• Automation and Tools: Knowledge of marketing automation tools and how to integrate them with CRM to improve lead management efficiency.
• Customer Service: Experience in customer service, preferably in a multilingual environment. Ability to handle queries, complaints and provide information in a professional manner.
• Problem Solving: Ability to identify and resolve customer problems in an effective and timely manner.
• Customer Orientation:Strong focus on customer satisfaction and providing a positive user experience.
• Information Technology: Familiarity with the use of technological tools and communication platforms (email, live chat, ticketing systems).
• Multitasking: Ability to handle multiple tasks and leads simultaneously, while maintaining accuracy and efficiency.
• Knowledge of Office automation: Proficiency in the use of office automation tools, such as Microsoft Office and Google Workspace.
• Teamwork: Ability to work effectively in a team environment, collaborating with other operators and departments.
• Adaptability: Ability to adapt quickly to changes in processes, tools and priorities.
• Empathy and Patience: Ability to understand and empathise with clients’ needs and concerns.
• Academic Background: Preferably a university degree in Business Administration, Marketing, Communications, Languages or a related field.
• Previous experience: Previous experience in a similar role, especially in lead management and customer service in a multilingual environment.
• Data Analysis: Ability to analyse lead data and CRM performance to identify trends and opportunities for improvement.
• Reporting and Monitoring: Ability to generate accurate lead management reports and provide recommendations based on the data.
• Integrity: Maintain high standards of professional ethics and confidentiality in the handling of customer and lead information.
• Compromiso: Commitment to continuous improvement and constant learning in a dynamic working environment.
• Time availability: Availability to work flexible hours, including possible night shifts or weekends, depending on the needs of the business.
• Flexibility: Willingness to adapt to different time zones if necessary to manage international leads.

What can we offer you?

• Indefinite contract.
• Competitive salary established by agreement based on experience/expertise.
• Intensive working day from 8am to 3pm every Friday and during July and August.
• Working in a relaxed, trusting, responsible and collegial environment.